THE SALTY ALPACA SITE RULES

Guests are advised to bring a good quality torch with them as parts of the site are unlit. This is a family farm with animals and their young. Anyone who is noisy, disrespectful, plays loud music or upsets other campers or the animals will be asked to leave immediately. There will be no refunds available.

All music to be turned off by 10pm and not on before 10am. All fires and BBQs must be extinguished fully at 10pm.

Dogs
All dogs must be kept on a lead at all times, apart from in the Dog Run Area. Please bin your dog poop in the bin provided there. Under no circumstances are dogs allowed in the Alpaca field, or farmyard area where there are animals. Any dog found in these areas will mean you will be asked to leave immediately. There will be no refund.

Permitted arrival/departure time

Camping Arrive: 2pm – 6pm
Depart by: 11 am

Cancellation policy

Camping
All bookings made will need a 20% deposit.  The remainder will be taken  on arrival.  Bookings cancelled within 4 weeks of check-in date will loose their deposit.

Glamping
Payment for Glamping will be charged in advance at the time of booking.  Cancellations made before 4 weeks of arrival will get 50% of cost refunded.  Cancellations made within 4 weeks of arrival will not get any cost refunded.

Modifications are subject to a £10.00 fee. Bookings cannot be amended within 7 day(s) of arrival. No refunds/discounts for inclement weather, late arrivals or early departures.

Threnoweth Farm is not liable for any refund in the event of force majeure. If you need to cancel or amend your booking, please give as much notice as possible so that someone else has the chance to book. You may wish to buy holiday insurance for cancellations and for your property/injury whilst away. Please note that your deposit is paid on invoice to Trenoweth Ltd and is non-refundable within 4 weeks of arrival date.

Payment

Deposit is 50% of the total amount due. The remainder is payable 1 week prior arrival date.

TERMS AND CONDITIONS

Please read Trenoweth Farm & Camping terms and conditions below:

Admission
Admission is only permitted after registering at the entrance gate. If no one in attendance, please call the following contact numbers: Carol: 07956 809373 or alternatively 07488 305165. At least one of the party members must be aged 20 or over. Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures
Late arrivals must notify Trenoweth Farm as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your pitch. No refunds/discounts for inclement weather, late arrivals or early departures. Sites will be allocated on arrival.

Changes to your holiday
Bookings cannot be amended within 7 day(s) of arrival. Modifications are subject to a £10.00 fee.

Dogs
Dogs must be kept on leads and supervised at all times. Guide dogs are allowed on site free of charge. The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

General
In the event of a complaint, please speak to the farm manager immediately. Complaints which are not brought to the management’s attention during your stay cannot be dealt with once you have left the site. Please note that the toilet/shower facilities are shared male and female facilities. Quiet hours must be respected between 10:30 pm and 7:30 am. Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly. The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered. The site is not liable for any refund in the event of force majeure.

Occupancy
Group bookings of 6 or more adults are not permitted (couples and immediate family members excepted). No hen/stag parties permitted. The site caters for families (immediate members) and couples only – bookings from all other forms of groups are not accepted.

Pitches
You must follow the management directives when pitching your tent/unit and related equipment.

Safety
Barbecues are permitted but must be raised off the ground and attended by an adult at all times. Guests are advised to bring a good quality torch with them as parts of the site are unlit.

Vehicles
No vehicle movement between 10 pm to 7:30 am. Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area. 

Visitors
Visitors’ cars are not permitted on site.